Warranty questions, answered.

On the purchase date shown on your invoice. The warranty period is six months.

Manufacturing defects, subject to the terms and exclusions on the warranty card supplied with your tool.

Bring the tool, its purchase invoice and the warranty card stamped by the dealer who sold it to you.

Yes. If you submit a claim directly and we ask you to send the tool to us, we will arrange shipping at no cost to you. Please wait for our instructions before sending it.

We will reply within 48 hours with a decision or clear next steps. If the fault needs a physical inspection, we will explain how that will be arranged.

Warranty service must follow the instructions from Venus or your selling dealer. We can direct you to an authorised service location.

Check the product description, specifications and included accessories to ensure the tool is suitable for your intended work. If you need assistance before purchasing, email us at care@oshotools.com.

Included accessories vary by model. Please check the product listing for the contents supplied with your tool. Product appearance or packaging may vary slightly from the images shown.

Orders are paid online using the payment options available at checkout. The total amount, including applicable taxes and shipping charges, will be displayed before you complete your purchase.

No. We currently accept prepaid online orders only.

We will send an order confirmation using the contact details you provide at checkout. Order fulfilment is subject to product availability, successful payment and delivery availability.

Yes, an order can be cancelled and refunded before dispatch. Email care@oshotools.com with your order number as soon as possible. If your order has already been dispatched, contact us so we can review the available options.

If we cannot supply an item, we will inform you and refund the amount paid for that item.

We deliver to serviceable addresses across India. Delivery availability for your location will be displayed at checkout.

Shipping charges are displayed at checkout before you place your order. They may vary depending on the product, order size and delivery PIN code.

The estimated delivery time will be displayed at checkout. Delivery times are estimates and may vary. If we become aware of a significant delay or cannot deliver an item, we will contact you with the available options.

Once your order is dispatched, we will share tracking information where available.

Items in the same order may be shipped separately and arrive in different packages.

Email care@oshotools.com promptly with your order number and corrected details. We will try to update your address if the order has not yet been dispatched.

Contact care@oshotools.com promptly with your order number so we can investigate.

Email care@oshotools.com within seven days of delivery. Include your order number, a brief description of the issue and photographs of the product and packaging. You may also share a video to help explain the problem. Keep the product, accessories and packaging while we review your request. We may ask for additional information or arrange an inspection.

Once the issue is confirmed, we will arrange a replacement, supply the missing item or offer a refund, as appropriate.

If a return is required because your item arrived damaged or incorrect, Venus will arrange or cover the return shipping. Contact us before sending the product back.

Our Returns & Refunds Policy covers products that arrive damaged, do not work on arrival, are incorrect or have items missing. It does not provide for change-of-mind returns. If you have another concern, contact us before returning your product.

Once approved, we will initiate the refund to the payment method used for your order and notify you. Your bank or payment provider may take additional time to reflect the amount in your account.

Venus Power Tools carry a six-month warranty against manufacturing defects, starting from the purchase date shown on your invoice. Coverage is subject to the warranty terms supplied with the product.

The warranty does not cover normal wear, misuse, unauthorised repairs or other exclusions stated on the warranty card. Please review the terms supplied with your tool for complete details.

Visit our Warranty page to review the full warranty information and submit a claim. Keep your purchase invoice, warranty card and product details ready, including the model and serial number where available.

Yes. The seven-day reporting period applies to problems with your order on arrival and does not shorten your six-month warranty. A manufacturing defect that develops during the warranty period can be submitted as a warranty claim, subject to the applicable terms.

Retain your purchase invoice and warranty card, along with your product’s model and serial number where available. These details help us assess your claim.

For product questions, order assistance, delivery issues or warranty support, email care@oshotools.com. Include your order number or product details so we can assist you efficiently.