Venus Power Tools Warranty & Service

Every Venus Power Tool comes with a six month warranty against manufacturing defects, starting from the purchase date shown on your invoice. You can request warranty support directly from Venus or through the dealer you purchased from.

Option 1: Claim directly with Venus

Scan the QR code supplied with your tool to open our online warranty claim form, or select Submit a warranty claim on this page.

Enter your contact details, where you purchased the tool, its model number and your purchase date. Upload your invoice, photographs of the tool and a description of the issue. You may also include a short video if it helps show the fault.

Our customer care team will respond within 48 hours with a decision or clear next steps. Some faults require a physical inspection before we can confirm warranty coverage. If service is needed, we will guide you to an authorised service location or arrange for you to ship the tool to Venus at no cost to you. Please wait for shipping instructions before sending the tool.

Option 2: Visit the dealer you purchased from

Take your tool, purchase invoice and dealer-stamped warranty card back to the dealer who sold it to you.

The dealer will check the purchase details and assess the issue. For eligible faults they are authorised to handle, they can arrange service or replacement during the same visit. If the tool needs further inspection, the dealer will take it from you and coordinate the next steps with Venus. You will not need to return to the shop simply to find out whether your claim has been approved.

Before you make a claim

Please have your invoice and tool details ready. Warranty claims are assessed under the terms supplied with your product. The warranty covers manufacturing defects; normal wear, misuse, unauthorised repairs and the exclusions stated on your warranty card are not covered.

Need help? Email care@oshotools.com