Returns & Refunds Policy

We want every Venus Power Tool you order to arrive as expected and be ready for work. This policy applies to purchases made directly through www.shopvenustools.com.

If there is a problem with your order

If a product arrives damaged, does not work on arrival, is different from what you ordered, or has an item missing, please email care@oshotools.com within seven days of delivery. Include your order number, a brief description of the issue, and photographs of the product and packaging. You may also share a video if it helps show the problem.

Please keep the product, accessories and packaging while we review your request. We may ask for more information or arrange an inspection. Once the issue is confirmed, we will arrange a replacement, supply the missing item or offer a refund, as appropriate. If a return is required because an item arrived damaged or incorrect, we will arrange or cover the return shipping.

Cancelling an order

To request a cancellation, email care@oshotools.com with your order number as soon as possible. We can cancel and refund an order before it has been dispatched. If it has already been dispatched, contact us and we will review the available options.

If we cannot supply an item you ordered, we will let you know and refund the amount paid for that item.

Refunds

Once a refund is approved, we will initiate it to the payment method used for your order and notify you. Your bank or payment provider may take additional time to show the refund in your account.

Faults covered by warranty

Venus Power Tools carry a six month warranty against manufacturing defects, beginning on the purchase date shown on your invoice. A fault that develops after delivery can be raised as a warranty claim; the seven day period above does not shorten your warranty.

You can read the full warranty information and submit a claim through our Warranty page. Please keep your invoice, warranty card and product details, including the model and serial number where available. Warranty claims are assessed under the terms supplied with the product.